Returns and Exchanges Policy

We hope you love your purchase! However, if you're not completely satisfied, we've made the return process hassle-free.

Eligible Return Reasons:

1. Quality Issues: If the product has defects.
2. Damage During Transport: If the product was damaged in transit.
3. Incorrect Delivery: If you received the wrong item, you can request a return or exchange without affecting its resale value.

Conditions Not Eligible for 14-Day Returns:

1. Customized Products: Items that are personalized.
2. Used Items: Electronic products considered used once powered on.
3. Wear and Tear: Visible wear on items and their accessories.
4. Packaging Damage: Loss or severe damage to outer packaging affecting resale.
5. Non-returnable Goods: Items confirmed at purchase as non-returnable.
6. Poor Condition: Items not suitable for resale.

Return Process:

1. Personal Reason Returns: Within 14 days from receiving your goods, email our after-sales service center without affecting resale value. We will respond within 1-3 business days, and you will be responsible for return shipping costs.

2. Quality-based Returns: Email service@mail.vovivcv.com within 14 days of receipt for quality-related issues. We'll handle your request within 1-3 business days, covering the return shipping costs.

3. Executing Returns: Contact the courier company directly within 14 days of receipt. The courier will inform us once they've collected the items. We will process your refund within 15 business days. Please provide your order number, name, phone number, and contact our 24-hour online customer service.

If you need further assistance, don't hesitate to reach out!